fbpx
Feel the fireworks with Neosensory Buzz. Save $40 with code JULY4TH through Sunday 7/5.

Warranty & Service Information

You may need only simple instructions to correct a problem with your Buzz. Try our website at Neosensory.com or email support@neosensory.com. Hours of operation are 9 a.m. to 5 p.m., Pacific Time, Monday – Friday (times subject to change). If the problem cannot be solved with the troubleshooting information available online or over email and/or telephone, your product may be subject to our warranty or we may be otherwise able to provide repair or replacement options. Please do not send products to Neosensory without contacting us first. 

HARDWARE WARRANTY 

Neosensory Inc. (“Neosensory”) warrants to the original purchaser that the hardware product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area and you purchased Buzz in the European Economic Area, the warranty period is two (2) years from the date of purchase. If a defect covered by this warranty occurs during this warranty period, Neosensory will repair or replace the defective hardware product or component, free of charge.* The original purchaser is entitled to this warranty only if the date of purchase is registered at point of sale or the consumer can demonstrate, to Neosensory’s satisfaction, that the product was purchased new within the applicable warranty period. 

SERVICE AFTER EXPIRATION OF WARRANTY 

Please try our website at Neosensory.com or email support@neosensory.com for troubleshooting information and repair or replacement options and pricing.* 

 * In some instances, it may be necessary for you to ship the complete product, freight prepaid and insured for loss or damage, to Neosensory. Please do not send any products to Neosensory without contacting us first. 

WARRANTY LIMITATIONS 

THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT: (a) IS USED WITH PRODUCTS NOT SOLD OR LICENSED BY NEOSENSORY. (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED ADAPTERS, SOFTWARE, AND POWER SUPPLIES); (b) IS MODIFIED OR TAMPERED WITH; (c) IS DAMAGED BY NEGLIGENCE, ACCIDENT, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP; OR (d) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED.  

NEOSENSORY. MAKES NO OTHER WARRANTIES WITH RESPECT TO ANY HARDWARE, SOFTWARE, OR SERVICE, WHETHER EXPRESS OR IMPLIED, AND ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.  IN NO EVENT SHALL NEOSENSORY BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR SPECIAL DAMAGES, INCLUDING LOST PROFITS, REGARDLESS OF THE FORM OR THE ACTION OR THE THEORY OF RECOVERY, EVEN IF NEOSENSORY HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES, AND LIMITS LIABILITY TO REPLACEMENT, REPAIR OR REFUND OF THE PURCHASE PRICE PAID FOR THE PRODUCT, AT NEOSENSORY’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

GOVERNING LAW

This Limited Warranty is governed by the laws of the State of California, excluding its conflicts of laws principles.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state or province to province. Neosensory’s address is: Neosensory Inc., 1302 Waugh Drive, #447, Houston, TX, 77019. This warranty is only valid in the United States, Canada, and the European Economic Area.

×