We have a 30-day risk-free return policy for Buzz. This includes one-time purchase Buzz devices and Buzz subscriptions. If you want to return your Buzz, simply let us know at firstname.lastname@example.org within the first 30 days, and we’ll share return instructions with you. We’ll refund your purchase, less shipping fees.
Buzz is water-resistant but not waterproof. You can wear Buzz in light rain, but do not submerge Buzz in water or wear it in the shower.
Depending on the microphone sensitivity level and how noisy the environment is, Buzz can last over 24 hours on one full charge.
Your brain will start matching sounds to the patterns of the vibrations over time. The more you wear your Buzz, the quicker your brain will learn these patterns. Some things you can try to help your brain connect vibrations to sounds are to test sounds in different environments. Try clapping, knocking, ringing the doorbell, or pushing the test button on your fire alarm. You can also practice with the training games in the Neosensory app (available for iOS and Android).